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Privacy Policy - UZAY

At UZAY, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

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Contact Information:

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1. What Personal Data Do We Collect?

UZAY collects and processes personal data that you provide to us when using our services or visiting our website. The data we may collect includes:

  • Name and surname

  • Address details (including delivery address)

  • Email address

  • Phone number

  • Payment details (bank account number, credit card information)

  • IP address and browser type

  • Order history and transaction data

Additionally, we may collect data related to your interactions with us, such as correspondence via email, phone, or social media.

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2. Why Do We Collect This Data?

We process your data for the following purposes:

  • Order Processing and Delivery: We use your data to process your order, receive payments, and deliver the products to the correct address.

  • Customer Service: Your data allows us to assist you better with any questions or issues related to your order.

  • Account Management: To manage your account with UZAY, making it easy for you to place orders and view your order history.

  • Marketing: If you have consented, we may use your data to keep you informed about offers, news, and products from UZAY.

  • Website Improvement: We use analytical data to improve our website and optimize the user experience.

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3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: The data is necessary to execute the contract you enter into with UZAY, such as delivering your order.

  • Consent: For direct marketing and promotional communication, we ask for your consent, which you can withdraw at any time.

  • Legitimate Interest: In some cases, we process your data based on our legitimate interest, such as improving our services or conducting statistical analyses.

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4. How Long Do We Retain Your Data?

UZAY does not retain your personal data longer than necessary for the purposes for which they are collected and processed. Specifically:

  • Order and Billing Data: Retained for seven years in accordance with legal obligations.

  • Marketing Data: Retained until you indicate that you no longer wish to receive marketing communication or until you withdraw your consent.

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5. With Whom Do We Share Your Data?

We only share your data with third parties if it is necessary for the performance of our services or if we are legally obligated to do so. This may include:

  • Shipping and Delivery Services: For delivering your order.

  • Payment Service Providers: For processing payments.

  • IT and Website Administrators: For maintaining and improving our website and systems.

  • Authorities: When legally required, for example, in the case of fraud investigations or tax obligations.

We have processing agreements with all third parties with whom we share your data to ensure that your data is treated safely and confidentially.

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6. Your Rights

You have several rights regarding your personal data:

  • Right to Access: You have the right to know which personal data we hold about you.

  • Right to Rectification: If your data is incorrect or incomplete, you can ask us to correct it.

  • Right to Erasure: In certain cases, you can request us to delete your personal data.

  • Right to Restrict Processing: You can ask us to limit the processing of your personal data.

  • Right to Object: You can object to the processing of your data for marketing purposes.

  • Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and transfer it to another controller.

To exercise any of these rights, you can contact us via info@uzay.shop. We will respond to your request within 30 days.

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7. Security of Your Data

We take the protection of your data seriously and implement appropriate technical and organizational measures to prevent loss, misuse, unauthorized access, disclosure, and alteration of your data. These measures include data encryption, secure servers, and access codes for sensitive systems.

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8. Cookies

Our website uses cookies to enhance your user experience. A cookie is a small text file that is placed on your computer or device when you visit our website. You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

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9. Changes to This Privacy Policy

UZAY reserves the right to modify this privacy policy at any time. Any changes will take effect as soon as they are posted on our website. We recommend checking this page regularly for updates.

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10. Contact Information

If you have any questions about this privacy policy or how UZAY processes your data, please contact us using the following information:

This privacy policy was last updated on 1 oct 2024.

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